Join Dettol Nigeria: Explore Careers with Reckitt Benckiser

Reckitt Benckiser Nigeria is the world’s largest consumer health and hygiene firm, with brands like Nurofen, Strepsils, Mucinex, Dettol, Lysol Finish, and Vanish distributed in about 200 countries with operations in more than 60.
Every day, we work to develop even better ways to provide people with creative solutions for healthier lives and happier homes. Feeling well is at the heart of RB’s fast expanding consumer health business. Making a difference in people’s lives requires us to invest in research and innovation on a continuous basis in order to stay competitive.

Interested and qualified people are asked to apply for the most recent Dettol Nigeria – Reckitt Benckiser job opening.

Customer Service Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos | Nigeria.

Job Description:

• Reckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connexions and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.

Your responsibilities

• Provide stellar customer service by representing and understanding the distinct needs of our customers.
• Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
• Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.
• Establish and deepen customer relationships, ensuring seamless transactions and service quality.
• Identify and action opportunities to improve business processes and customer satisfaction.
• Motivate and guide your team to optimise workflows and amplify service excellence.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Set clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget

Qualifications and Requirements:

• Solid background in customer service with a grasp of commercial insights and technical know-how.
• Demonstrated success in collaborating for project delivery with various stakeholders.
• Proficient in identifying and meeting the unique requirements of customers.
• Experience in team leadership, with an ability to foster a strong customer-oriented culture.
• Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
• Supply chain, logistics, and business process improvement expertise.
• Bachelor’s degree in business administration or relevant field
• A minimum of 5 years’ proven experience in customer service position
• Proficiency in Microsoft Office and customer service software
• Outstanding written and verbal communication skills
• Good understanding of management practices and technique