Elevate Your Career: Customer Support Officer at Bumpa

Commerce is becoming increasingly digital, and the way we sell, purchase, and exchange value is evolving quicker than ever. Buyers desire more convenient ways to buy, pay for products/services, and interact with businesses, but sellers want greater control over how they sell, manage their business, engage their customers, and collect customer information.

Applications are welcomed from interested and qualified people to apply for the Federal Government NHF Recruitment Application.

Customer Support Agent – Outbound

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.

Job Description:

• We’re looking for a proactive, tech-savvy, and results-oriented Customer Support Agent – Outbound to join our team. This is a metrics-driven, outcome-oriented role focused on engaging high-potential sign-ups, converting them to premium users, and ensuring they are fully onboarded on Bumpa. Your success in this role will be measured by your ability to help merchants realize the value quickly on our platform while building lasting relationships. To excel, you will need excellent interpersonal skills, a combination of product knowledge and consultative abilities, a knack for building relationships, outstanding communication skills, and the ability to translate technical features into practical benefits for our merchants. As the first point of contact for many merchants, you’ll play a vital role in their success by providing a seamless onboarding experience, proactively addressing their needs, and ensuring they are equipped to use Bumpa’s tools effectively. At Bumpa, we want our merchants to brag about the genuine care, timely response, and overwhelming support they enjoy in addition to our dope app. We’d like the excellent service we deliver to our merchants to be one of Bumpa’s major selling points (like Zappos and Amazon). We expect you to embody this same passion and dedication.

Job Details

• Proactively reach out to new high-potential sign-ups via phone and email, focusing on driving conversion to premium plans.
• Conduct product demonstrations and training sessions to highlight Bumpa’s features and benefits.
• Build trust and rapport with merchants through clear, empathetic communication and a customer-first approach.
• Guide merchants in setting up their accounts, profiles, and configurations for optimal use.
• Collaborate with the Support team to resolve any technical issues encountered during onboarding.
• Ensure that all users, from small to high-growth merchants, are comfortable and proficient in using all features effectively.
• Work closely with merchants to understand their goals and objectives and help them quickly achieve their first value milestone.
• Monitor and track merchant progress, ensuring they utilise the platform to its full potential.
• Evaluate and analyse Bumpa onboarding trends weekly and report the same weekly/monthly/quarterly.
• Work with cross-functional teams (Support, Account Management) to optimize onboarding strategies and improve key performance indicators.

Qualifications and Requirements:

• This is an entry-level role requiring 0-2 years of experience.
• A Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience).
• Enthusiastic, self-starter with a passion for helping businesses succeed.
• Experience in customer success, onboarding, account management, or sales is a plus but not mandatory.
• Strong interpersonal skills and the ability to build trust and connect with a diverse range of people.
• Exceptional communication skills (both verbal and written), with the ability to explain concepts clearly, concisely, and empathetically.
• Metrics-driven mindset with a proven ability to meet and exceed performance goals.
• Detail-oriented, organized, and capable of multitasking in a fast-paced, outcome-oriented environment.
• Familiarity with tools like Freshdesk, CRM software, Slack, and Google Suite is a plus.

Benefits

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

Customer Support Specialist

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Lagos| Nigeria.

Job Description:

• At Bumpa, we have shaken up the E-commerce game, and we want you to be a part of it! Join our vibrant customer support team, where our unwavering dedication to customers is the foundation of all we do. Renowned for our exceptional team culture marked by fun, friendliness, and professionalism, we provide an environment where your skills and talents will be acknowledged, valued, and rewarded. Become a part of our dynamic team and step into the exciting role of delivering unparalleled customer support seamlessly across various channels, including phone, email, and live chat. Each individual is a key player in our collective success, actively contributing to a shared vision of excellence. Your efforts will ensure that customers subscribe, adopt, embrace and expand the use of our app. At Bumpa, we want our customers to brag about the genuine care, timely response, and overwhelming love they enjoy in addition to our dope app. Also, we’d like the excellent service we deliver to our customers to be one of Bumpa’s major selling points (like Zappos and Amazon), so our Merchant Success team needs to have this same drive

Job Details

• Multichannel Excellence: Delivering unparalleled customer support seamlessly across diverse channels, including phone, email, and live chat.
• Rapid Response Expertise: Swiftly and professionally addressing customer enquiries, concerns and issues in a timely manner.
• Exceeding Customer Expectations: Resolving customer problems and ensuring complete satisfaction with our products/services.
• Cross-functional collaboration: Collaborating with cross-functional teams to resolve complex customer issues.
• Precision Record-Keeping: Maintaining accurate and detailed records of customer interactions and resolutions.
• Be a trusted advisor for assigned merchants, know their business and competitive landscape and champion how Bumpa can help their business succeed.
• Collaborate internally to drive engagement and retention across our entire merchant base.
• Nurture and engage assigned merchants through proactive outreach and other tactics, such as hosting webinars, product demonstrations, onboarding, and creating email campaigns
• Managing merchant escalations from our Support and Community engagement teams to deliver best-practice solutions and guidance and walking customers through problem-solving processes.
• Obtaining merchant feedback and identifying problem areas before they become major issues
• Preparing reports on weekly support trends
• Any other task or project assigned by your Line Manager

Qualifications and Requirements:

• Bachelor’s degree in any related field
• Strong technical knowledge
• Critical thinking and organization skills
• 2-3 years experience as a Customer Support Specialist or similar role
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
• Strong interpersonal and communication skills (both verbal and written). You’re able to explain concepts clearly and concisely
• Desire to work closely with customers in sometimes tough situations
• Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage.
• Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
• Able to build client relationships quickly
• Experience with process design and improvement
• Interested in building a career with a growth-oriented company

Benefits

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

Relationship Manager, Corporate Banking – Energy

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Lagos| Nigeria.

Job Description:

• Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers and collect customer data. Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for business owners (BOs). We are seeking a talented and motivated Junior Graphic Designer to join our design team at Bumpa. This role will contribute to the creation of compelling designs that align with brand requirements and business goals. As a Junior Graphic Designer, you will work closely with the marketing, product and other cross-functional teams to produce high quality work that is on-brand and helps to push Bumpa towards achieving its business goals. In this role, your creativity, speed and attention to detail will be crucial to be successful. If you genuinely love and know to create good designs, we invite you to apply for this role.

Key Responsibilities:

• Ensure all designs align with brand guidelines, maintaining a consistent look and feel across all marketing channels.
• Collaborate closely with senior designers, the marketing team, and other departments to create visual content that meets project objectives.
• Contribute creative ideas and concepts during brainstorming sessions and project planning, and take on special design tasks as needed.
• Incorporate feedback from senior designers and the design lead to refine and improve design outputs.

Qualifications and Requirements:

• 1-2 years experience in graphic design, ideally within a fast-paced environment.
•  A strong portfolio showcasing your design skills.
• Proficiency in Adobe Photoshop, Illustrator, Figma, and other relevant design tools.
• Understanding of visual elements, including layout, typography, and fonts.
• Ability to work efficiently to meet tight deadlines.
• Self-motivated with a proactive approach to tasks.
• Strong teamwork skills, with the ability to collaborate and take direction from senior designers.

Benefits

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture.
• Diverse, smart, and talented co-workers.
• Collaborative, fun work environment where laughing and learning go together.
• Growth opportunity to same and other roles

Quality Assurance Engineer

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Lagos| Nigeria.

Job Description:

• Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers and collect customer data. Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for small business owners (SBOs). Bumpa Engineering Team is critical to fulfilling our vision to create solutions that simplify commerce for small businesses across Africa. We are seeking a dedicated QA Engineer to take on the responsibility of crafting and executing meticulous test plans aimed at enhancing the user experience of our products. Collaborating closely with our development and product team, the QA Engineer will play a pivotal role in identifying, rectifying, and resolving any software code issues.

Responsibilities

• Translate user stories into comprehensive test scenarios, ensuring the delivery of top-tier software quality.
• Implement test automation and oversee test execution within our integration testing framework.
• Guarantee the seamless and efficient execution of tests, focusing on speed and accuracy.
• Skillfully investigate and manage test failures, employing effective troubleshooting strategies.
• Evaluate product code in alignment with specified requirements.
• Generate meticulous logs to chronicle testing phases and capture defects.
• Develop and execute test cases based on established industry-standard software testing methodologies.
• Architect reusable and easily maintainable automated test suites.
• Execute and thoroughly document test plans, encompassing all facets of software quality assurance for the respective module.
• Provide expert recommendations for best practices and optimizations throughout the testing and bug-fixing cycles

Qualifications and Requirements:

• A minimum of 3 years of hands-on experience creating automated tests using Java, Selenium/Appium, and Cucumber.
• Proficiency in API testing using tools like Postman and Charles Proxy.
• Familiarity with working within Agile methodologies, encompassing Scrum, Kanban, and Shift Left practices.
• Competence in utilizing test management software such as Python, qTest, Zephyr, and SQL.
• Demonstrated understanding of Test-Driven Development (TDD) and Behavior-Driven Development (BDD) approaches.
• Exposure to or direct experience with testing payment terminals (P.D.Q hardware) is a plus.
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD) practices and associated tools.
• A systematic and analytical approach to troubleshooting challenges.
• Proficiency in time management and organizational skills.

Benefits

• Competitive salary
• Paid annual leave
• Full extended medical benefits
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• A collaborative, fun work environment where laughing and learning to go together
• Growth opportunity to same and other roles

Account Manager

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND – MBA/MSC/MA
• Location: Lagos| Nigeria.

ob Description:

• Commerce is becoming ever more digital, the way we sell, buy and exchange value is changing faster than ever. Buyers want more convenient ways to buy, pay for products/services, and engage businesses while Sellers want more control over how they sell, manage their business, engage their customers and collect customer data. Bumpa is redefining commerce in Africa by building the infrastructure that is powering digital commerce on the continent for small business owners (SBOs). Our Merchant Success team acts as strategic advisors for all Bumpa elite merchants. As an Account Manager, you are much more than a traditional Account Manager. It is important that you are passionate about our merchants’ success and that you can leverage your role to help our high-growth, high-volume merchants succeed. If you join us, expect to make business decisions, onboard new merchants, build relationships with new and existing merchants and expand accounts. You will be responsible for delivering an extraordinary client experience for our new and existing merchants. Your efforts will ensure that customers subscribe, adopt, embrace and expand the use of our app. We’re looking for self-motivated, hard-working individuals with a track record in Customer success/Account management roles in the B2B/SaaS space. We offer an exciting role in a fast-paced and fun SaaS company! At Bumpa, we want our customers to brag about the genuine care, timely response, and overwhelming love they enjoy in addition to our dope app. Also, we’d like the excellent service we deliver to our customers to be one of Bumpa’s major selling points (like Zappos and Amazon), so our Merchant Success needs to have this same drive.

Job Details

• Manage and track assigned paying mechant growth.
• Be a trusted advisor for assigned merchants, know their business and competitive landscape and champion how Bumpa can help their business succeed.
• Collaborate internally with a team of Merchant success managers to drive engagement and retention across our entire merchant base.
• Nurture and engage assigned merchants through proactive outreach and other tactics, such as hosting webinars and creating email campaigns
• Managing merchant escalations from our Support and Community engagement teams to deliver best practice solutions and guidance and walking customers through problem-solving processes.
• Managing the overall Merchant relationship by:
  • Coaching merchants to grow their business by partnering with them on goal development and providing tailored recommendations to achieve those goals
  • Identifying areas for improvement, including opportunities for product adoption and driving the implementation of  Bumpa new features.
  • Collaborating with internal Bumpa teams to recommend, plan, and coordinate, ensuring the merchant receives the best possible experience
  • Being our merchant’s internal advocate via escalating their needs and requests to product teams and ensuring their feedback is actioned.
  • Ensuring quality data and information on our merchants is up to date in our CRM: Forecast and track key account metrics (e.g. total weekly merchant revenue, subscription status, number of orders, etc).
• Obtaining merchant feedback and identifying problem areas before they become major issues
• Preparing reports on account status
• Any other task or project assigned by your Line Manager

Qualifications and Requirements:

• Bachelor’s degree in any related field
• Strong technical knowledge
• Critical thinking and organization skills
• 2-3 year of experience in Customer Success/account management role
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
• A desire to work closely with customers in sometimes tough situations
• Strong interpersonal and communication skills (both verbal and written). You’re able to explain concepts clearly and concisely
• Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage.
• Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
• Able to build client relationships quickly Experience with process design and improvement
• Interested in building a career with a growth-oriented company

Method of Application

Deadline: Not Specified