Channels Monitoring Officer at Stanbic IBTC Bank
Channels Monitoring Officer at Stanbic IBTC Bank
Stanbic IBTC Bank is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
Applications are invited from suitably qualified candidates to APPLY for the position below:
Channels & Platform Monitoring Officer
Job Specifications:
- Full Time
- Required Qualifications:Â BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
- To provide proactive identification, reporting and engagement of resolution stakeholders on technical issues impacting seamless transactional delivery by E-Channels. Provide support for the attainment of transactional processing targets across E-Channels through the engagement of internal and external stakeholders for optimal utilization of E-Channels.
Key Responsibilities
- Review transactional failure reasons and engage stakeholders for resolution
- Report on transactional behavior trends for the streamline of product delivery strategies by Product Managers
- Proactive tracking of transactional activity status and performance across all E-Channels
- Provide real-time transaction success and failure tracking for proactive engagement of stakeholders for issues trend identification and resolution
- Review the quality and effectiveness of periodic prompt of stakeholders on transactional failure performance
- Bi-hourly, daily and weekly reports of channel issues and transactional processing success rate trend across E-Channels.
- Ensure tracking and follow up on identification and resolution of processing issues on E-Channels
- Communicate identified transactional and channel issue trends to resolution stakeholders and track resolution status
- Review and track vendor performance on adherence to stipulated resolution SLA
- Generate weekly SLA adherence reports for use in the engagement of stakeholder vendors on selected Channels
- Deliver tracking report on E-Channels transactional performance trend
- Deliver periodic technical training delivery to channel support stakeholders for optimal service delivery
- Quarterly training for ATM Custodians and HSS for proactive resolution of channel downtime
- Ensure alignment of the team to business goals
- Ensure timely delivery of reports and risk compliance
Qualifications and Requirements:
- First Degree in any field
- Other qualifications related to Business Analysis or Project Management would be an added advantage
- Minimum of 2 years’ experience in Channel Development or Application Support or Operational Risk Management or Business Information Services
Knowledge/Technical Skills/Expertise
- Product-Related Systems
- IT Applications
- Applications: Microsoft Office Suite
Method of Application
Qualified and interested candidate should Apply by Clicking the BUTTON below:
