Apply Customer Service Rep at GUO Transport Company
GUO Transport Company Limited is a well-known transportation operator, particularly for its intercity and interstate services.
They offer a sophisticated fleet of over 80 cars that cater to both personal and business travel needs, serving over 200 destinations. Customers enjoy the dependability and ease of payment methods such as credit cards.
Applications are presently being accepted from interested and qualified applicants for the position of Customer Service Representative at GUO Transport Company.
Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications:Â BA/BSC/HND
- Location: Lagos| Nigeria
Job Description:
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics services, pricing, and delivery options.
- Answer customer inquiries about parcel registration, collection, and general logistics processes.
- Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary information for the registration process.
- facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
- Ensure adherence to parcel release protocols and document any deviations.
- Address and resolve customer concerns issues or complaints promptly and professionally.
- Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
- Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
- Adhere to company policies and procedures related to financial transactions.
- Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
- Assist in managing station logistics, including organizing parcels for dispatch and tripping.
- Stay informed about updates in logistics processes and share relevant information with the team.
- Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Qualifications and Requirements:
- HND qualification with 1 – 3 years of work experience.
- Candidates must be resident at Ajah, and its environs.
Work schedule for this job role is as stated below:
- Mondays to Sundays (with one day off every week)
- 5:30am- 1:30pm morning Shift
- 1:00pm – 8:00pm Afternoon Shift.
Salary – N90,000 – N100,000 monthly
