Customer Service Representative at OPay Nigeria

OPAY – We are one of the country’s major professional services organizations, with offices in Lagos, Abuja, and Port Harcourt, over 1000 employees, and 31 resident partners. We are dedicated to becoming a force for ethics, common sense, and intelligent solutions to the issues confronting businesses and the capital markets.

OPay is a one-stop smartphone platform for payment, transportation, food and grocery delivery, and other essential services in your daily life. Millions of people use OPay every day to send and receive money, pay bills, and order meals and groceries.

Opay Nigeria invites applications from interested and qualified applicants for the position of client support officer.

Customer Service Representative

Job Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos | Nigeria

Job Description:

The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties/Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
• Document and report all call information according to standard operating procedure.
• Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with customer calls where necessary.
• Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Qualifications and Requirements:

• Minimum of HND/BSC in Mass Communication or related field.
• 0 – 1year experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Salary – 70k + bonus Gross which improves after confirmation in 3 months

Method of Application