Join Lunchbox as a Customer Success Manager – Remote Role

Lunchbox is a suite of enterprise technologies that transform the digital restaurant experience. You can’t put us in a box because we are the entire package. We’re a highly knowledgeable group of technology and cuisine lovers. We assist in the development of performance solutions that lead guests to restaurants—and only restaurants!

Our team has received several fun culture awards, and we have been featured in the news. We frequently develop products that benefit the industry, and we aren’t hesitant to roll up our sleeves and get dirty. It’s worth noting that we’re happy to have secured $22 million in Series A funding for FoodTech, followed by a $50 million Series B round led by Coatue.

Applications are solicited from interested and qualified applicants for the position of Customer Success Manager at Lunchbox.

Customer Success Manager

Job Specifications:

• Full Time | Remote
• Required Qualifications: BA/BSC/HND
• Location: USA.

Job Description:

As a Customer Success Manager at Lunchbox, you’ll help restaurants improve their customer relationships by leveraging our digital platform. You’ll work closely with clients, developing genuine relationships and encouraging them to get the most out of our services. Join a supportive team where your efforts will directly benefit eating experiences for companies and their customers.

What Will You Do?

• Customer Relationship Management: Build and maintain strong partnerships with key executives and decision-makers within assigned Enterprise accounts.
• Product Expertise: Serve as a knowledgeable resource on the technical and functional aspects of the Lunchbox platform and integrations.
• Customer Enablement: Educate customers on how to effectively use and benefit from the full suite of Lunchbox products.
• Advocate for Customer Success: Understand customers’ business challenges and proactively manage projects to support their objectives. Act as the primary liaison between customers and internal teams to facilitate timely assistance.
• Meeting Coordination: Lead regular check-ins to manage expectations, prioritize tasks, and track deliverables, ensuring alignment with customer goals.
• Data-Driven Recommendations: Provide actionable insights and best practices for program improvements based on data analysis.
• Retention & Growth: Drive customer satisfaction and retention while identifying and supporting opportunities for account growth and upselling.
• Quarterly Reviews: Prepare and deliver comprehensive, data-driven account reviews, maintaining detailed records of outcomes and next steps.
• Product Advocacy: Communicate product updates, enhancements, and the Lunchbox roadmap to customers, securing buy-in and alignment.
• Cross-Team Collaboration: Work closely with Support, Onboarding, and other internal teams to ensure a seamless and positive customer experience.
• Issue Resolution: Document, escalate, and resolve critical issues efficiently in partnership with the management team.
• Best Practices: Share insights and proven methods with team members to continuously enhance the quality and efficiency of customer support and success processes.

Qualifications and Requirements:

• 3+ years of relevant experience working in a Customer Success, Account Manager or Project Manager role.
• Experience with Enterprise accounts, required.
• Experience working in a SaaS company
• Technical background with ability to quickly learn and master new technologies.
• Excellent multitasking and project management skills.
• Demonstrate ability and desire to work and excel in a fast-paced environment.

Bonus Qualifications

• Restaurant technology experience (point of sale systems, APIs, mobile applications)
• Proficiency with tools such as Salesforce, G Suite, Intercom, ClickUp

Some Awesome Benefits:

• Remote work from anywhere in the US.
• Workspace stipend or device reimbursement of up to $500.
• Comprehensive health coverage (medical, dental, and vision).
• Online mental health therapy for your well-being.
• Unlimited PTO from day one and parental leave.
• Annual professional development stipend.
• Kindbody: Gynecology, fertility, and family-building benefit.
• Oh, and we’ll even cover the cost of your food-related tattoo!

Salary: $70,000 – $80,000 a year

Lunchbox is an equal opportunity and affirmative action employer. We value diversity and strive to provide an inclusive atmosphere for all employees. This implies that we do not discriminate based on race, religion, color, gender identity, sexual orientation, age, non-disqualifying physical or mental impairment, national origin, veteran status, or any other ground protected by applicable law.

Method of Application